Refund policy
At Paris Affaires, we want our customers to shop with confidence. This Refund & Returns Policy explains how returns, cancellations and refunds are handled for orders placed through our website.
1. Return Period
We accept eligible returns within 30 days of delivery.
To qualify for a return, the item should be:
- In its original condition
- Unused and undamaged
- Returned with its original packaging, accessories and components where applicable
- Accompanied by proof of purchase or your order number
Your statutory consumer rights remain unaffected. Customers in countries where local law provides additional cancellation, return, refund or warranty rights will continue to benefit from those rights.
2. How to Request a Return
Before returning an item, please contact our customer support team:
Email: support@parisaffaires.store
Phone: +44 7772 210855
Please provide:
- Your full name
- Order number
- Item you wish to return
- Reason for the return
- Photographs if the item arrived damaged, defective or incorrect
We will provide the appropriate return instructions.
Please do not send a return without first contacting us, as this may delay processing.
3. Return Address
Unless we provide a different authorised return location for your order, returns should be sent to:
Paris Affaires
16 Manora Road
Northwich
CW9 5PF
United Kingdom
International customers should contact us before shipping a return so that we can provide the appropriate instructions.
4. Change-of-Mind Returns
If you change your mind and the item is otherwise correct and undamaged, you may return an eligible item within the applicable return period.
Unless otherwise required by applicable consumer law, the customer is responsible for the cost of returning an unwanted item.
We recommend using a tracked shipping service for international returns.
5. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.
Where the issue is confirmed, we will provide an appropriate remedy, which may include:
- A replacement
- A repair, where appropriate
- A partial refund
- A full refund
Where required by applicable consumer law, we will also cover reasonable return costs for defective, damaged or incorrectly supplied goods.
6. Refunds
Once your return has been received and inspected, we will notify you regarding the outcome of your refund request.
Approved refunds will be issued to the original payment method used to place the order.
We do not normally issue refunds to a different card, bank account, digital wallet or payment method.
Where required by applicable consumer law, refunds will be initiated within the legally required period. After a refund has been processed by us, it may take approximately 3–10 business days to appear in your account depending on your bank or payment provider.
7. iDEAL | Wero Refunds
Orders paid using iDEAL | Wero are subject to the same return and refund conditions described in this policy.
Once an iDEAL | Wero payment has been confirmed, the payment itself cannot normally be reversed directly by the customer.
If you wish to cancel an order or request a refund, please contact Paris Affaires directly at:
When a refund is approved, we will process it through our payment service provider and, where supported by the payment method, the refund will be returned to the account or original payment method used for the purchase.
Customers should contact Paris Affaires first regarding any payment, cancellation or refund issue so that we can investigate and assist.
8. Original Shipping Charges
Where an order is returned because you simply changed your mind, original shipping charges may be non-refundable except where applicable law requires otherwise.
Where applicable consumer law requires reimbursement of standard outbound delivery charges following a valid withdrawal, those charges will be refunded accordingly.
Additional charges for premium, express or upgraded delivery options may not be refundable.
9. International Returns
Paris Affaires sells to customers internationally.
Customers returning goods from outside the United Kingdom should contact us before sending the parcel.
Unless the goods are defective, damaged, incorrect, or applicable law provides otherwise, international return shipping costs are the customer's responsibility.
Customers are responsible for correctly declaring returned goods to customs. Paris Affaires is not responsible for delays caused by incomplete or incorrect customs documentation.
10. Order Cancellation
If you would like to cancel an order, contact us as soon as possible at:
If your order has not yet entered fulfilment or been dispatched, we will make reasonable efforts to cancel it.
If the order has already been dispatched, you may need to receive it and follow our normal return procedure.
Mandatory cancellation and withdrawal rights available under applicable consumer law remain unaffected.
11. Non-Returnable Items
Certain goods may not qualify for change-of-mind returns where permitted by applicable law, including:
- Personalised or made-to-order goods
- Goods that cannot be returned for hygiene or health-protection reasons once unsealed
- Perishable goods
- Products that have been materially altered or damaged after delivery
This does not limit your rights where an item is defective, damaged, incorrectly supplied or otherwise covered by mandatory consumer protection law.
12. Refund Not Received
If we have confirmed that your refund has been processed but you have not yet received it, please allow sufficient time for your bank or payment provider to complete the transaction.
If the expected processing period has passed, contact us at:
Please include your order number and refund details. We will investigate the transaction with our payment service provider where necessary.
13. Contact Us
For questions about returns, refunds, cancellations or payments:
Paris Affaires
16 Manora Road
Northwich
CW9 5PF
United Kingdom
Email: support@parisaffaires.store
Phone: +44 7772 210855